Privacy Policy

ApnaSeva respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, shared, and protected when you access or use ApnaSeva services.

By using ApnaSeva, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it, subject to applicable law.

Depending on how you use ApnaSeva, we may collect information that you provide directly to us or that is generated through your use of the platform.

• Name and basic account information.
• Email address and phone number.
• Service address and location details required to provide a service.
• Booking and service request information.
• Account credentials and authentication-related information.
• Payment and transaction-related information.
• Support requests and communications with ApnaSeva.
• Information provided when submitting reviews, feedback, or complaints.
• Technical information relating to your use of the platform.

When you request or book a home service, we may collect information necessary to arrange and manage that booking.

This may include the selected service, appointment details, service address, customer contact information, booking status, service requirements, and communications related to the booking.

Providing accurate information is important because incorrect contact or service-location information may prevent a professional from completing the requested service.

ApnaSeva may use collected information for legitimate business and service purposes, including:

• Creating and maintaining customer accounts.
• Processing and managing service bookings.
• Connecting customers with appropriate service professionals.
• Communicating appointment and booking updates.
• Processing and verifying payments.
• Providing customer support.
• Investigating complaints, disputes, and service issues.
• Improving platform performance and user experience.
• Preventing fraud, abuse, unauthorized access, and security incidents.
• Complying with applicable legal and regulatory requirements.

ApnaSeva may share information reasonably necessary for a service professional to fulfil an accepted booking.

Depending on the service and booking requirements, this may include your name, phone number, service address, booking information, and other information required to arrange the service.

Such information is shared for service fulfilment and related communication and is not intended to authorize unrelated use of your personal information.

Payments may be processed through third-party payment gateways or financial service providers.

Payment providers may collect and process payment information according to their own privacy policies and security practices. ApnaSeva may receive transaction information such as payment status, transaction references, amount, and payment method details necessary to manage your booking and transaction.

A service address may be required when you book an ApnaSeva home service. This information is used to help the assigned professional locate the service location and fulfil the booking.

Customers should provide only the location information reasonably necessary for the requested service.

We may contact you using the contact information associated with your account to provide important information about your bookings, account, payments, support requests, security, or platform services.

Depending on the platform functionality available to you, this may include email, SMS, phone communication, push notifications, or in-platform notifications.

When you contact ApnaSeva support, we may retain information about your request and related communications so that we can investigate issues, respond to your questions, resolve disputes, and improve customer support.

Information associated with support tickets may include booking information, messages, attachments, and other information you voluntarily provide to support.

When you use ApnaSeva, technical information may be collected to maintain security, diagnose problems, and improve the platform.

• Browser and device information.
• IP address or similar technical identifiers.
• Pages or features accessed.
• General usage and interaction information.
• Error and diagnostic information.

ApnaSeva may use cookies or similar technologies where necessary to operate the website, maintain sessions, remember preferences, improve functionality, and understand platform usage.

Some cookies may be essential for authentication, security, or basic website functionality.

You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to prevent unauthorized access to your account.

If you believe that your account has been accessed without authorization, contact ApnaSeva support as soon as possible.

ApnaSeva does not sell your personal information as a commercial product. Information may nevertheless be disclosed where reasonably necessary to operate the platform or where legally required.

• To service professionals for accepted bookings.
• To payment and transaction service providers.
• To technology and infrastructure providers supporting ApnaSeva.
• To customer-support or operational service providers where necessary.
• To comply with legal obligations or lawful requests.
• To protect the rights, safety, security, or property of ApnaSeva, users, or others.
• In connection with a business transfer or restructuring, where applicable.

Service professionals using ApnaSeva may provide information such as their name, contact details, service categories, professional information, verification information, availability, and service history.

Such information may be used to operate the professional marketplace, manage bookings, support customers, maintain platform security, and improve service quality.

ApnaSeva may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, maintain security, and comply with applicable legal requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

ApnaSeva may use third-party services for functions such as payments, communications, hosting, analytics, security, or other platform operations.

Third-party websites and services may have their own privacy policies and terms. ApnaSeva is not responsible for privacy practices of independent third-party services outside its control.

ApnaSeva services are intended for users who are legally permitted to use the platform under applicable law.

We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.

Information may be used to detect, investigate, and prevent fraudulent transactions, unauthorized account activity, abuse, spam, security threats, and other activity that may harm users or the ApnaSeva platform.

This may include reviewing account activity, transaction records, booking information, technical information, and support reports.

Depending on applicable law and the functionality available on ApnaSeva, you may have rights relating to your personal information, including requesting access, correction, deletion, or information about how your data is processed.

Some information may need to be retained where required for legal, security, transaction, fraud-prevention, or other legitimate purposes.

Users are responsible for providing accurate and up-to-date information when creating an account or booking a service.

If your personal information changes, you should update your account information where the platform provides the ability to do so.

ApnaSeva may update this Privacy Policy from time to time to reflect changes to its services, technology, business practices, security measures, or applicable legal requirements.

The latest version will be published on the platform together with the applicable "Last updated" date.